About

FAQ

• Where is the store based?

  Cologne, Germany

• Do you accept orders placed outside of the US?

  Yes

• How long will it take to receive my order?

  ♥♥IMPORTANT♥♥: Once I receive the payment, I ship your rings in 4 - 5 BUSINESS days, in a gift box, in recycled bubble mailers via THE GERMAN POST (Deutsche Post) -

  Shipping times will vary depending on the destination. I will email you with your customs label number when I ship your package.

  The German Post (Deutsche Post) is pretty efficient, and orders to the U.S. (east coast) should take between 5-10 business days to arrive; orders to the U.S. (central and west coast) may take up to 2 or 3 weeks to arrive.

  Holiday shipping will most likely be a bit longer. Insurance is at the discretion of the buyer (leave me a message at checkout if you would like to add this)

• What if anything else is wrong with my order?

  First, check the Storenvy Buyer's FAQs for answers to a few more common questions. If all else fails, use the Contact form of the store you placed your order with.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.